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FREQUENTLY ASKED QUESTIONS

Q: Do I need to schedule an appointment?

A: Appointments are RECOMMENDED. While we are accepting some walk in appointments, we do not always have the availability and may have to turn you away. 

Q: How/when should I book an appointment?

A: Please call or email us! We recommend booking at lease one week in advance. (See appointments page for more info)

Q: How long are the appointments?

A: You will have your own dressing room and personal stylist, reserved for you and your guests for - First visit: ONE HOUR  ; Second visit: THIRTY MINUTES.

Q: Are all of your dresses consignment?

A: NO! About 85% of our inventory is made of sample gowns from our sister store BLUSH BRIDAL LOUNGE.

Q: What is your cancellation policy?

A: We have a 48-hr cancellation policy. If you cancel your appointment or do not show, we charge a fee of $50. NO EXCEPTIONS.

Q: Do you offer refunds/exchanges/store credit?

A: No. All of our gowns are final sale.

Q: Am I able to make a deposit and return for the gown?

A: No, payment in full is required at the time of purchase. However, we do offer to place the dress on hold until the end of the following business day. There is a hold fee of $100 that will be applied to the dress total when you purchase. If you do not purchase, you will forfeit the hold fee as it is non-refundable and non-transferrable.

Q: Do you do alterations?

A: No. We do not offer in-house alteration services, but we supply all purchasing brides with a list of highly recommended seamstresses, in the Austin area.

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